SHIPPING, RETURNS & STORE POLICY
If you’re not satisfied with the quality of the products you received, get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.
We'd much rather fix any problems and send a replacement order to make sure you are happy with your order. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
We use a print on demand supplier which uses the same print machines, paper types, and work processes to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Color variations that may occur between products due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered.
Defective or damaged products
If you receive defective or damaged order, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you provided. Should you want to submit a new order, this will NOT be charged to you.
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
We currently do not take returns due to the fact that the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.